The amazing bit is all I wanted was a form to transfer our insurance from Australia to Spain.....imaging if I was trying to put a claim through!
As I kept telling them if they would have rang me it would have been sorted in a few minutes, but because you have to ring them you speak to a different person each time and they haven't got a clue what is going on and who we were talking to.
Anyway all sorted now....phew!
Please tell me that I'm in the right here!!!